We got the survey data back from X Change last week and I saw something I’ve never seen before: a 100% NPS score. 100% “would recommend” is pretty good, right? Normally I just assume that any 100% answer is bad data. But not this time. With nearly half of all attendees responding, every single person surveyed would recommend that their colleagues attend X Change.
Just something to consider as you plan your Conference budgets for next year!
Touting this may seem ironic given that I’ve been more than a little critical of NPS (and similar measures) in the past. Scoreboard, after all, isn’t everything. Fortunately, we got lots of great suggestions for new stuff too. That’s not so surprising - the best ideas for change don’t usually come from critics but from fans.
I’ll have a real post later today – thoughts from X Change on the role of data scientist.